Color & Technical Support Specialist
Axalta
- Pointe-Claire, QC
- Permanent
- Full-time
- Provide Vindicator, Cross Competitor information, LAB crossovers, cross to a different quality, chip match older colors into current paint lines, this involves in emailing, reading or faxing formulas to customers.
- Provide color tool assistance on fan decks, color selectors, tint chart info.
- Enter complaints in Salesforce for the following: Fan decks chips that do match the spray out. Order special colors or pigment for color codes we do not have commercially available flakes and toners.
- Notify Color Marketing regarding ColorNet or Mobius on improvements needed so these issues can be resolved.
- Provide guidance on color correction techniques and best practices to achieve desired results.
- Interactions with customers are entered into Salesforce.
- Serve as the primary point of contact for technical inquiries and issues related Axalta product offerings.
- Assist customers with all aspects of actual product usage within all product lines within Axalta.
- Product selection for their job, how to mix and properly apply products per the TDS. Cover all aspects of support for etch primers, filling primers, sealers, basecoat, single stage and clearcoat. The substrate could be plastic, metal, galvanized steel, or aluminum.
- Offer expert guidance and support to customers regarding color and technical.
- Address inquiries via various channels, including phone, email, chat and text.
- Identify areas for improvement in color and technical workflows and recommend solutions to enhance efficiency and accuracy.
- Collaborate with cross-functional teams to implement quality assurance measures and address any discrepancies.
- Stay updated on emerging technologies and industry trends and in our current product offering and technical procedures.
- Provide insights to improve our knowledge articles.