Description :Beem Credit Union: Banking for every journeyBeem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.Learn more:What this role is all about:The Service Desk Analyst I supports Beem's technology infrastructure by serving as the primary point of contact for technical assistance. This position is responsible for diagnosing and resolving hardware, software, and network-related issues for end-users, ensuring their systems remain functional and efficient. The analyst provides expert guidance, manages service requests, and maintains system stability through proactive monitoring and prompt intervention. By collaborating with other technical teams and escalating complex problems when necessary, the Service Desk Analyst helps maintain uninterrupted business operations.This is a temporary 12-month role, with hybrid work arrangements available.What you’ll do:System Diagnostics and Performance Optimization
Respond to IT support requests involving hardware, software, system access, and peripheral devices.
Troubleshoot and resolve technical issues ranging from basic to moderately complex, including VPNs, printers, and networked systems.
Escalate unresolved or advanced issues to senior technical teams when necessary.
Monitor system performance and implement solutions to improve stability and efficiency.
Collaborate on system upgrades and changes to minimize service disruption.
User Support and Development
Provide clear, empathetic communication to end-users throughout the support process.
Ensure all incidents and service requests are accurately logged and tracked in the ticketing system.
Identify recurring issues and recommend preventive measures to enhance user experience.
Deliver excellent customer service and maintain a positive support environment.
Documentation and Knowledge Sharing
Maintain and improve internal knowledge base articles and troubleshooting guides.
Document systems, procedures, and resolutions to support consistency and onboarding.
Share technical expertise with team members to foster continuous learning and improvement.
Training and Process Improvement
Assist in developing and delivering user training materials and sessions.
Analyze IT support workflows and recommend improvements to enhance service delivery.
Participate in root cause analysis for major incidents and contribute to continuous improvement initiatives.
What you’ll bring:
Diploma or Degree in Computer Science or a related field, or equivalent experience.
Relevant certifications preferred (e.g., Microsoft Certified: Azure Fundamentals).
1–3 years of experience in IT support, with emphasis on Help Desk Support
Experience troubleshooting virtual desktop environments and managing cloud-based productivity platforms.
Strong written and verbal communication skills for both technical and non-technical audiences.
Excellent customer service and interpersonal skills.
Solid understanding of computer hardware, networking environments, and endpoint management systems.
Skilled in prioritization and recognizing patterns in technical problems.
Ability to work cross-functionally and contribute to team success.
Exposure to project-based work and active participation in process improvement initiatives.
Your Total Rewards:Compensation, Performance & RecognitionAnnual salary range: $59,500 - $70,500.Pay is based on your skills, experience, and the value you bring, with annual salary reviews. We recognize strong performance through meaningful recognition and, where applicable, performance bonuses tied to shared goals.Health & wellness and Time awayWe support your well-being with extended health and dental coverage, mental health support, and disability coverage. Rest matters. Enjoy vacation and personal days to recharge and take care of life outside of work.Financial well-beingYou’ll have access to Beem member perks: Enjoy free banking, preferred lending and mortgage rates, and other exclusive member benefits.The bottom lineOur Total Rewards reflect who we are — investing in your growth, recognizing success, and supporting you at work and beyond.At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!
Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.
Ready to join?Visit us at to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.
