Recruitment, Admissions and Programs Assistant

• Acting as the first point of contact for student records enquiries, providing detailed information on processes, policies, and procedures and responding to enquiries within the defined scope of the role and redirecting as appropriate.
• Providing detailed information regarding admission requirements to prospective students and applicants; and promoting programs at recruitment events.
• Determining logistical details required for the executionof admissions processes.
• Reviewing and assessing student records to determine academic standing and informing students of changes.
• Checking completeness of admissions and registration documentation.
• Coordinating scheduled activities for functions; determining logistical details and activities for events and/or programming.
• Collecting supporting documentation required for records and enrollment processing, and performing routine data entry and updating and maintaining database records and digital platforms.

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum (2) two years of experience in a front-line service role in a post-secondary environment including experience in admissions and/or academic programs, preferably at the graduate level.
• Solid understanding of undergraduate and/or graduate University policies and procedures.
• Proven success and experience in dealing effectively with prospective and current students and handling a wide variety of issues and concerns.
• Experience reviewing and collecting student admission and/or registration documentation; updating and maintaining records.
• Experience planning and coordinating events and/or programs.
• Experience in student records management including generating reports, assessing academic standing and notifying students of academic status changes.
• Demonstrated capacity to think critically under pressure, including the ability to prioritize, make sound decisions, and know when to a situation requires escalation; proven ability to deal with matters of extreme sensitivity and confidentiality exercising judgement, tact, diplomacy and a high degree of initiative.
• Acute attention to detail evidenced by a consistent ability to detect errors, incomplete information, and inconsistencies across high-volume, fast-paced work.
• Excellent oral and written communication, presentation, and interpersonal skills; with sensitivity to diverse communication styles and value systems.
• High proficiency in MS Office, CRM (e.g. Slate), Zoom, with the ability to stay current and learn new applications and technology.
• Demonstrated experience maintaining and updating information on content management systems (e.g. WordPress).
• Strong time management, analytical, organizational and problem-solving skills.
• Knowledge and understanding of equity, diversity, inclusion and the promotions of a respectful and collegial learning and working environment; ability to deal effectively, professionally and personably with a multi-cultural, international and diverse pool of students, applicants, faculty and staff.
• Ability to work within a team, but also individually with little supervision.
• Ability to work a flexible schedule which allows for after hour events.
• Valid driver's license and ability to travel for recruitment events.

• Familiarity with FIFSW, SGS and the University of Toronto, as well as general knowledge of post-secondary education system.
• Familiarity with post-secondary social work programs in Canada and internationally.
• Experience supporting PhD program and/or students.
• Experience using ROSI and Slate.
• Experience training and providing guidance to student leaders and student groups.
• Knowledge of AODA and FIPPA; and its application to admissions and registrarial processes.

• Adaptable
• Approachable
• Diplomatic
• Multi-tasker
• Organized
• Problem solver
• Resourceful
• Team player

University of Toronto