Customer Care Specialist

Sales Talent Agency View all jobs

Ontario
$65,000-70,000 per year
Permanent
Full-time

28 days ago

On target income (OTI) is composed of your base salary + commission/bonus structure. OTI is a forecast of your potential earnings for the role.Customer Care SupportJoin a high-growth Legal Tech company dedicated to digitizing legal departments around the world. With a client base of over 2,000+ organizations across 64 countries, including publicly listed companies in major markets, our client is rapidly scaling toward a $1 billion+ valuation by 2026. As part of a collaborative and international team, you'll have the opportunity to make a meaningful impact while developing deep product knowledge and delivering exceptional client support.We are looking for a dynamic and customer-focused professional to join our Customer Care & Product Support team. In this role, you'll serve as a key point of contact for clients, helping them navigate our platform and ensuring their experience is seamless and efficient. You'll play a pivotal role in driving client satisfaction and operational excellence.Key Responsibilities

Respond to functional and technical inquiries from customers with clarity and accuracy.
Analyze and qualify inbound support requests to provide timely, high-quality solutions.
Manage internal communications and ensure seamless coordination with cross-functional teams.
Ensure ticket resolution standards are met through regular follow-ups and quality assurance.
Use internal systems effectively to track, document, and escalate support tickets.
Support internal teams with product-related queries and technical challenges.
Build deep expertise in our software suite, business use cases, and security protocols.
Engage in the escalation process where necessary, ensuring issues are resolved efficiently.
Leadership opportunity to lead 1 team member and more as the team grows.
Work Environment: Hybrid schedule with three days per week in-office at our Downtown Montreal office.

What We Offer

Be part of a mission-driven company with a global footprint and high growth trajectory.
Salary: $65,000- $70,000
Comprehensive benefits package including health coverage, 401K matching, and profit-sharing.
Additional perks such as luncheon vouchers, weekly sports activities, and crèche allowance.

What You Bring

2-5 years of experience in customer support, ideally in a software or SaaS environment.
Fluency in both English and French (written and verbal) is essential.
Exceptional communication and interpersonal skills- comfortable engaging with clients over the phone
Strong organizational abilities and a detail-oriented approach to problem-solving.
A natural customer advocate who is curious, resourceful, and adaptable to new tools and technologies.

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