Team Lead, Quality and Standards (Sherwood Park)

L'OCA

  • Sherwood Park, AB
  • Permanent
  • Full-time
  • 15 hours ago
Job Description:Team Lead, Quality and Standards (Cafe Program Manager)We're seeking a seasoned coffee professional to lead our quality and standards initiatives across two locations. As program manager, you'll be the driving force behind our cafe's excellence, consistency, and innovation. If you're passionate about delivering exceptional customer experiences and crafting memorable moments over perfectly brewed cups, we want you to join our team.Key Responsibilities:
  • Develop and implement comprehensive training programs to elevate team performance and product knowledge
  • Onboard new team members and ensure seamless integration into our cafe operations
  • Design and maintain a compelling coffee menu that showcases our brand's unique offerings and stays ahead of market trends
  • Conduct market research to stay informed about industry developments and emerging trends
  • Collaborate with our Cafe Lead to ensure alignment and support across all cafe operations
The Ideal Candidate:
  • Brings experience from a large coffee chain (think Starbucks or similar) and a passion for quality and consistency
  • Possesses strong leadership and communication skills, with the ability to motivate and inspire team members
  • Is a coffee aficionado with a deep understanding of product knowledge and preparation methods
  • Thrives in a fast-paced environment and is adept at prioritizing tasks and managing multiple projects
What You'll Love:
  • Joining a dynamic team dedicated to delivering exceptional customer experiences
  • Opportunities for growth and development in a rapidly evolving cafe business
  • Collaborative environment that values creativity, innovation, and teamwork
If you're a coffee enthusiast with a passion for excellence and a knack for leadership, let's brew up something amazing together!

L'OCA