Bilingual Sr. Account Manager - Canada

• Establish and maintain effective relationships across the key customer stakeholders in assigned book of clients with focus on client satisfaction, retention and identifying opportunity to drive additional solutions that fill uncovered client gaps.
• Develop a detailed and relevant understanding of each client's business, organizational structure, global operational footprint, business trends andoperational requirements to enable the promotion and selling of relevant company services.
• Support the cross border agenda of growing International SOS' overall worldwide business with assigned accounts.
• Lead in the coordination of legal documents, pricing framework and account management tools.
• Provide value added client and industry-specific medical and travel security knowledge to clients within a consultative selling framework, and deliver client specific solutions.
• Implement a client visit plan and maximize face-to-face client sales time to drive client retention, renewal and account extension; to include annual contract renewal meetings, quarterly review meetings, monthly reporting updates and ongoing / daily follow up of requests, tasks as they arise

• Proven consultative / solution selling skills based on a recognized methodology such as Value Selling (SPIN) and Relationship Selling.
• Strong relationship building skills. A natural networker with the ability to map out account plans and support upselling into assigned accounts.
• Well-developed influencing and negotiating skills with the ability to motivate and influence internal and external clients to commit to buy and the drive to close sales.
• Good strategic thinker with strong planning and organization skills who has the experience to develop solutions by adopting a consultative sales approach.
• Excellent time management skills with the ability to successfully manage numerous projects simultaneously, including activity planning and pipeline management.
• Strong individual who can work autonomously and within a team to deliver results.
• Ability to research and successfully gather all the required / relevant information relating to a client, prospect and/or individual/contact to support each stage of the sales process.
• Excellent numeric, written, oral communication and presentation skills.
• Computer literate (MS Word, Excel, PowerPoint and CRM applications).
• Cultural sensitivity and awareness. Ability to work in a multi-lingual, multicultural environment where collaboration is the norm.
• Ability to objectively assess own performance and implement self-development plans.

• Proven experience in a sales / business development role with sales and gross profit responsibility and a track record of achievement.
• Direct B2B solution/consultative selling experience in complex / service industry selling experience to a similar client base.
• Exposure to working in a cross-border engagement sales environment.
• Previous working experience of selling to emerging markets is an advantage.
• Prior working experience or demonstrable knowledge of offshore is an advantage.

• This bilingual Sr. Account Manager will be based in Montreal, Quebec; or other major metropolitan areas may be considered. This role is part of our team in Canada / Americas Region, working remotely, with frequent travel throughout the country to visit clients and attend events. #Americas

• Educated to University level

• Ability to communicate in English and French fluently (oral and written) an absolute must.

• Frequent throughout the country of Canada. Occassional international travel possible.

International SOS