Project Manager 0507

• The Primary Care Information Exchange (PCIE) project is meant to set the foundation and establish the path forward for the collection of EMR data in a provincial repository.
• Although approximately 70% of healthcare system interactions take place in primary care settings, data regarding those interactions is largely missing at the provincial level.
• PCIE will be rolled out and expanded in phases over the coming years, involving the continuation of a limited production release (LPR) in FY26/27, expanded product release in FY27/28 to more targeted providers, then in FY28/29 will see the full product release.

• The purpose of this procurement is to procure a Senior Project Manager/Lead resource to support the Primary Care Information Exchange (PCIE) project.

• 8 – 10 years of program and project management experience delivering large-scale technology initiatives and complex IT solutions in a highly integrated healthcare setting
• Direct experience coordinating and managing project activities, monitoring and reporting on progress, and anticipating and resolving issues, risks, and conflicts
• Experience delivering complex IT solutions in a highly integrated, technical, health care organization is an asset
• Experience managing delivery teams of various sizes that include internal and external resources (consultants, vendor staff) regardless of geographic location where the resources are located
• Experience managing other Project Management resources assigned to the same projects
• Experience working with technology vendors
• Demonstrated experience utilizing various Project Management and Software development methodologies and frameworks such as Waterfall and Agile and others
• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management)
• Excellent Communication skills both verbal and written, and strong stakeholder engagement skills
• Time Management, with the ability to manage tight deadlines and prioritize multiple projects
• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
• Demonstrated knowledge of clinical workflows and associated business processes

• The Senior Project Manager/Lead will work with various teams within Ontario Health and with Ministry of Health to ensure the timely, efficient and quality delivery of the Primary Care Information Exchange (PCIE) project and lead work packages and ensures deliverables are executed on time and on budget. The Senior Project Manager will:
• Have the ability to take broad concepts and turn them into achievable plans and manage the plans from requirements through design and implementation
• Integrate and manage several related plans and to support the integration of planning and delivery across a large and diverse delivery program
• Be accountable for on time, on budget, and on scope completion of assigned projects that are compliant with applicable external legislation and internal policies and processes including project governance framework and project management methodology, and provide feedback for continuous improvement as requested
• Be responsible for managing the resources, scope, budget, schedule, and quality of deliverables of the assigned programs and/or projects
• Establish and maintain excellent working relationship and effective communication with the Sponsor(s), internal and external stakeholders, vendors, and the project team members
• Develop project documentation including charter, integrated project plan, project schedule, status reports, meeting notes, and other project artifacts as required
• Organize and lead project meetings
• Ensure effective project change control, including managing IT Requests for Change (RFCs) and deployments to the various environments, is in place
• Issue project change requests (PCRs) as applicable in response to changes in scope, schedule, budget, and release strategy (for multi-release projects)
• Provide financial forecasts and track actual costs against the approved budget
• Provide clear, concise, transparent, accurate, timely and up-to-date status and other progress reports/presentations to Executives, Sponsor(s), stakeholders, the project team, Project Management Office, and others as required so to eliminate any misunderstanding or cause incorrect decisions to be made
• Be responsible for managing working relationship with delivery partners and facilitating resolution of problems, complaints, queries and concerns, escalating issues as necessary
• Liaise with stakeholders including C-Suite Executives at Partner sites and Ministry of Health, to address issues of mutual interest and resolve issues of concern; support client satisfaction by providing consistent, proactive and responsive stakeholder management services
• Proactively identify and manage risks, and systematically resolve or escalate known issues
• Adhere to and promote Ontario healthcare policies and processes including Technical, Privacy, Security, and Record Management
• Manage release of the product/project/work package to an operational environment
• Contribute to the development and management of guides, tools, templates and supports for inclusion in toolkits for organizations and sites deploying Ontario Health solutions
• Provide subject matter expertise to project team members on the application of project management practices
• Mentor and coach junior project management resources including Project Managers and Project Coordinators

• Experience using agile delivery tools and methods (JIRA Software / Confluence, Microsoft Office tools: Project, Excel, PowerPoint, Teams, etc.) is an asset
• Certifications/courses in scaled agile frameworks (i.e, SAFe) and agile scrum methodologies (i.e PMI Agile Certified Practitioner) is an asset
• Strong working knowledge of the Project Management and Software Development Life Cycles
• Knowledge and experience with the health sector, clinical workflows and government
• Knowledge and expertise with Ontario Health policies and standards including HL7 and FHIR-based integration standards, architecture, privacy and security principles
• Strong communication, interpersonal, analytical and drafting and negotiation skills
• Excellent verbal and written communications skills; personable, tactful and diplomatic
• Demonstrated ability to deliver IT projects under challenging circumstances
• Superior leadership and communication skills to manage both team members and senior management
• Ability to build strong relationships with internal clients and external stakeholders, clients, and vendors
• Well-developed analytical skills with a keen eye for details
• Expertise in Microsoft suite of products such as Office, Microsoft Project, and Sharepoint, and other productivity tools such as Jira and Confluence
• Program and Portfolio management knowledge is an asset
• Knowledge/expertise of current technology trends is an asset
• Technical knowledge/expertise gained through work experience as a developer or an architect is an asset

• Strong communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance. 30 Points
• Experience with health system business requirements definition and implementation. 20 Points
• Proven track record working with health care professionals in the field. 10 Points
• Expertise in Microsoft suite of products such as Office, Microsoft Project, and Sharepoint, and other productivity tools such as Jira and Confluence. 5 Points

• Site / Client Engagement and Client Management
• Contract Management
• Project Risk/Issue Management
• Service Management and Project Documentation
• Deployment Reporting and Tracking
• Project charters, Project Plans, Statements of Work
• Service Management Documentation & Warranty Support

• The candidate to develop knowledge transfer (KT) plan and obtain approval from Senior Program Manager at least two weeks prior to the end of the agreement, and will include:
• Documented outcomes from any regular status meetings, analysis, targets, workshops, etc. where key deliverables are developed and/or shared
• Walkthrough of the deployments underway, assignments in the queue, go lives
• Program health, status, issue, risk and change logs

• Full knowledge transfer will be provided to the appropriate Ontario Health team member(s) after KT plan has been
• approved
• All documentation and artifacts will be shared by the candidate as part of KT protocol.
• All KT must be completed 2 days prior to contract end date to allow sufficient time for remediation of any identified gaps.

• 10+ years Experience Excellent Communication skills both verbal and written, and strong stakeholder engagement skills
• 10+ years Experience managing delivery teams of various sizes that include internal and external resources (consultants, vendor staff) regardless of geographic location where the resources are located

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