Client Services Coordinator – Health Care Assistant (HCA)Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers Okanagan is seeking an individual to help lead our client services team! If you are a Health Care Assistant and/or have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing homes, home care or healthcare, we’d love to meet with you.Position SummaryThe Client Services Coordinator (CSC) manages all scheduling, caregiver communication, and logistical support to ensure reliable, consistent service delivery.The CSC is responsible for ensuring seamless, compassionate support for clients and caregivers. This role blends scheduling, communication, problemsolving, and relationship management. CSCs work collaboratively in a rotating model to ensure continuity and maintain highquality service.Key ResponsibilitiesScheduling & Coordination
Build and maintain caregiver schedules
Serve as first point of contact for caregiver scheduling concerns
Respond to calloffs and fill shifts using established protocols,
Fill caregiving shift(s) as required should no other caregiver options be available.
Communicate schedule changes to clients and caregivers
Maintain accurate client and caregiver records
Participate in weekly crossover handover
Provide weekend oncall coverage on alternating weeks
Uphold the company’s values of dignity, compassion, and ethical care
As needed;
Respond to client inquiries
Communicate updates to families
Conduct inhome assessments
Recruitment & On-boarding Support
Assist with caregiver recruitment and screening
Coordinate on-boarding logistics and training sessions
Support new hire orientation (nonclinical components)
Administrative Support
Maintain accurate caregiver and client records
Support marketing activities as needed
Qualifications
HCA (Health Care Assistant) Certification
Previous experience working in a healthcare setting
Experience in scheduling or administrative coordination
Strong communication and problemsolving skills
Ability to remain calm under pressure
Benefits
$24.00-$29.00 per hour
Flexible schedule
Supportive team environment
Professional development and paid training
Optional enrollment in employee group benefits program
Opportunities for Advancement!
Senior Helpers of Kelowna Company Culture:Our company culture is based on strong core values, recognition of achievements, and respect; our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.
