Mental Health Crisis Worker (Casual)

• Provide situational assessment, crisis de-escalation, and point-of-service crisis counseling, maintaining a safe space (‘holding-space’) for individuals or groups experiencing psychological or emotional distress.
• Assess wellness and safety, including triage to emergency services, and co-develop Care Plans and Safety/Wellness Plans that center client agency and support community connection and access to social and healthcare services.
• Maintain confidential case notes, including safety and wellness assessments, client documentation, and release of information.
• Provide outreach care and emergency mental health response in diverse settings, including parks, encampments, shelters, drop-in centers, people’s homes, community centers, and outdoor environments.
• Support immediate access to survival supplies, including food, tents, tarps, blankets, clothing, harm reduction, and safe sex supplies.
• Respond to medical emergencies including first aid, overdose interventions, rescue breathing, oxygen administration, and naloxone use when necessary.
• Conduct clinical case management and supervision, following protocols related to violence prevention and critical incidents such as overdose or other emergencies.
• Engage in Later Leadership Practices, emphasizing open communication, mutual support, and collective accountability.
• Work outdoors in all types of weather and in all seasons.
• Perform other related duties as assigned or required

• Minimum 3 years’ relevant experience, including crisis de-escalation, case management, and harm reduction.
• Degree in Mental Health, Counselling, or Social Work.
• Skilled in situational and mental health assessment, including safety and wellness assessments, de-escalation, and crisis intervention; able to assess and triage to emergency services when appropriate.
• Extensive experience providing supportive counselling in the field, including direct service delivery, advocacy, and Clinical Case Management with maintenance of confidential client records.
• Experience and capacity for incident debriefing with service users and teammates.
• Suicide Intervention and Assessment Training, CBT and DBT training, and Mental Health First Aid are assets.
• Effective in establishing working relationships with community care providers, including local non-profits and Health Authority services, and in communicating with Emergency Service Personnel.
• Demonstrated commitment and experience with harm reduction principles and practices; ability to establish respectful rapport, provide support, and advocate for individuals actively using substances and facing significant barriers to health and well-being.
• Empathic observer invested in relationship-building, practicing social justice, cultural humility, trauma-informed, and public health approaches to social support and healthcare.
• Skilled in managing hostile interactions using non-violent communication and de-escalation techniques.
• Demonstrated ability to take initiative, work independently, and apply innovative, resourceful, and creative problem-solving to meet people where they are, both physically in the community and in their lived experience.
• First Aid and CPR Level C certified.
• Commitment to honor Indigenous communities and ways of knowing, approaching the ongoing impacts of colonial violence with humility.

• Hourly wage: $33 - $36/hour, based on skill set and experience.

Highbridge Human Capital