Customer Experience Specialist / Administrative Assistant

• Locally owned and operated
• Stability and growth with year-round work
• Opportunities for professional development and growth
• Positive and collaborative team environment
• Team events
• SNACKS in the breakroom
• Positive culture motivated by continuous improvement
• High standard of professionalism in "who we are and what we do"

• Medical and Dental insurance; 100% paid premiums by employer
• Life insurance
• Critical illness insurance
• Paid vacation
• 11 paid holidays
• RRSP with company match program

• Maintain relationships with customers through phone calls, customer visits, and events
• Establish and maintain master Customer Experience scheduled including customer database and survey software
• Coordinate and schedule Customer Experience calls for all service locations and ensure meetings are conducted on schedule
• Take complete and accurate phone messages, conduct research, and present a positive, professional image of self and company in all conversations
• Provide follow-up to ensure that all identified issues have been resolved to customers satisfaction
• Improve customer satisfaction rating
• Maintain an accurate customer survey database
• Marketing and advertising and building presentations
• Supporting the management team with projects, and a variety of task as needed
• Answering incoming calls and making outbound calls
• Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers
• Filing paper and digital documents

• Desire to support and be part of a great team!
• 5 + years of customer service in an office setting
• Excellent communication and interpersonal skills
• Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
• Proficient in using multiline phones, text messaging and email
• Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

Welldone Mechanical Services