Supportive Housing Worker (Casual/Relief positions)
The Salvation Army
- St. John's, NL
- Permanent
- Full-time
- Participate in strategic and operational planning for the CoH supportive housing program
- Participate in the development, implementation, and regular review of policies, procedures, and forms for all supportive housing services, in conjunction with the Supportive Housing Manager
- Provide administrative support to all supportive housing programs
- Maintain all resident files and documentation in line with CoH policies and procedures, ensuring all TSA accreditation and funder requirements are met
- Respond to inquiries and complaints from supportive housing residents
- Respond to incidents involving residents/staff and complete incident reporting process
- Perform wellness checks as required, following processes outlined in CoH policies and procedures
- Develop and maintain appropriate professional relationships with staff, guests, and community partners.
- Develop and maintain appropriate professional relationships and boundaries with residents
- Participate in ongoing training and professional development
- Participate in staff meetings, program evaluation, program development and other CoH activities as assigned
- Submit all required data and reports to Supportive Housing Manager in a timely manner
- Support residents as they move into their units and provide initial orientation and safety information
- Work collaboratively with residents to ensure basic needs (e.g., food, hygiene) are met and that their personal space is well maintained
- Work with Supportive Housing Manager and community partners to review program referrals and complete initial assessments
- Complete ongoing assessments with all residents on caseload
- Develop individualized support plans with all residents on case load, including safety plans where required
- Hold regular one-on-one meetings with residents on case load, focusing on individualized support plans and current needs
- Participate in case conferences with CoH staff, other providers and external partners, as needed.
- Participate in the design and delivery of appropriate skill-building groups, workshops, and one-on-one learning opportunities
- Connect residents with appropriate community partners and service providers to meet individual needs
- Accompany residents to appointments in the community, as needed
- Organize social engagement and community building opportunities within CoH
- Ensure all resident documentation is complete as per CoH policy
- Conduct regular program evaluation efforts in conjunction with the Supportive Housing Manager
- Work with staff, management and residents to develop and maintain positive relationships with members of the community.
- Liaise with community case management teams and external service providers who participate in supportive housing resident support
- Liaise with emergency response services, where required
- Implement appropriate safety and security procedures as necessary
- Ensure that residents are aware of and trained in emergency and safety procedures
- Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and adhered to
- Adhere to all health and safety policies and procedures in place; comply with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act
- Anticipate, mitigate and communicate risk to staff and residents.
- Diploma in social work preferred, or a related field (equivalent experience will be considered)
- A minimum of 2 years of relevant experience in supportive housing, preferably in a non-profit community-based organization
- Experience working with people experiencing homelessness, supportive housing environment preferred
- Experience in advocacy, coordination of services and crisis management
- Knowledge of housing and homelessness issues, including social determinants of health, trauma informed care, chronic homelessness, Housing First, Residential Tenancies Act, etc.
- Extensive knowledge of other community agencies in St. John's
- Strong interpersonal and leadership skills
- Effective organizational and communications skills
- Strong time management skills
- Strong computer skills including a working knowledge of Microsoft Office and Microsoft Windows Operating System (latest versions)
- High standards of integrity and confidentiality
- Ability to build and maintain relationships with residents, staff and external partners.
- Ability to manage and address complaints and solve complex problems
- Group facilitation skills
- Understanding of anti-oppressive practices and trauma-informed approach
- Valid CPR/First Aid certificate
- Must provide a record of a recent Criminal History Check