Inbound Call Representative

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Exceed customer experience and sales expectations.
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
• Manage outbounds and inbound high-volume calls related to sales, customer issue and customer experience, follow ups and contractors.
• Meet and exceed weekly and monthly KPIs
• Maintain expert-level knowledge of our products and services.
• Communicate (verbal and written) with internal and external partners.
• Communicate effectively interdepartmentally and cross-functionally.
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers.
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service.
• Contribute to continuous team improvements and business performance.
• Other duties as assigned.

• The tools you need to succeed – including the tools for the job as well as training and development programs.
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.

• A great benefits plan for you / your family
• Career paths so you can advance in the company.
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious, and want to grow with Reliance

• Minimum 3+ years of Inside Sales or Call Center Experience
• Completion of post-secondary education or equivalent experience
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
• Results-driven individual who takes initiative to drive the business.
• Can do attitude with a customer focus.
• Superior problem-solving skills and analytical ability
• Top-notch customer service with both internal and external customers
• Responsive and easily adapts; embraces change.
• Ability and aptitude to recognize and positively address performance challenges.
• Rejection Handling
• PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
• Excellent time management and organizational skills

Reliance Home Comfort