Sr Manager, Aftersales Parts (West Territory)

AGCO View all jobs

  • Canada
  • Permanent
  • Full-time
  • 3 days ago
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!The Sr Manager, Aftersales Parts manages a team of Aftersales Managers for an AGCO Sales region in North America (US/Canada) for the Western territories. The focus is to develop and implement strategies designed to increase parts & service sales and profitability, along with improving customer retention/experience by managing aspects of dealer facing customer support. You will develop the Aftersales field staff to enhance sales to dealers, increase dealer participation in Aftersales programs, and help drive a better customer experience after the sale.Your WorkplaceIn this role you will work remotely in the West Coast territories with travel to team up with your wonderful AGCO colleagues and dealers across North America. As a designated remote role, this position is primarily performed from a home office, except when business needs require an in‑person presence.TravelIn this role you will travel approx. 50-60% through North America. Active passport preferred.Your Impact
  • Develop and execute the regional Aftersales strategy
  • Own the 12‑month Aftersales Sales Plan for the region, based on deep dealer and market analysis, and continuously adapt it to maximize performance, profitability, and customer retention.
  • Drive dealer Aftersales performance and revenue growth
  • Lead execution of Aftersales business plans with Aftersales Managers and dealers, optimizing key KPIs such as parts sales, program take rates, co‑op utilization, and service/parts absorption.
  • Lead, coach, and develop the Aftersales field team
  • Directly manage Aftersales Managers and Inside Aftersales Reps, setting clear objectives, coaching performance, conducting reviews, and ensuring continuous capability development through training and feedback.
  • Partner cross‑functionally to improve programs, tools, and results
  • Collaborate with Sales, Marketing, Technical Support, Training, and Wholegoods teams to improve Aftersales programs, execute campaigns, enhance dealer capabilities, and deliver regional financial and customer experience targets
Your Experience and Qualifications
  • Bachelor’s degree in Sales, Marketing, Finance, Business, or related
  • Minimum 10 years of experience in aftersales (e.g., Parts, Service, etc.) or Wholegoods with a manufacturing organization and / or dealer distribution model.
  • Ability to interpret dealer financial information via industry benchmark, identify the primary causes of underperformance and deliver effective countermeasures for operational improvement.
  • Demonstrated leadership, staff development, and change management skills.
  • Working knowledge of Data Warehousing and sales reporting systems (e.g. SalesForce) a plus.
  • Proven experience in successful implementation of sales process methodologies and developing and implementing new strategies and procedures.
Your Benefits
  • Health care and wellness plans
  • Dental and vision plans
  • Flexible and virtual work options (where available)
  • 401(k) Savings Plan with company match
  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
  • Paid holidays and paid time off
  • Health savings and flexible spending accounts
  • Reimbursement for continuing education
  • Life insurance and other supplemental insurance plans
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.Join our extraordinary team today and apply now!AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO