Parts and Service Coordinator

Premier Equipment

  • Milton, ON
  • Permanent
  • Full-time
  • 1 day ago
Overview:Premier Equipment is a full-service John Deere dealership serving agriculture, lawn care, commercial grounds, and compact construction customers across Southern Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support.Since the 1950s, we’ve grown with a clear purpose: To be the best part of our customer’s day by improving their business and lifestyle. Whether it’s solving equipment issues or offering new technology, we’re here to make their day better—and yours too.It’s an exciting time to join Premier. Come grow with us. What You'll Be Doing:The Parts & Service Coordinator will provide above-average customer support for Premier Equipment’s service department while managing work orders, invoicing, parts inventory transactions, and miscellaneous service charges using systems like EQUIP. You’ll also assist with phone calls, trucking scheduling, payroll monitoring, and other administrative tasks to keep service operations accurate, efficient, and safe. Responsibiliites:
  • Provide Premier Equipment‘s customers with an above average level of customer support encouraging allegiance and professionalism and enhancing the customer’s experience.
  • Support Customer Service Initiatives and other corporate initiatives.
  • Perform administrative responsibilities department work orders such as opening, maintaining, adding comments, invoicing and filing.
  • Use the Parts Inventory system (EQUIP) to properly post parts to repair orders and pick parts for technician jobs.
  • Receipt and inventory parts transfers on a daily basis using EQUIP.
  • Ensure miscellaneous charges such as service accessories, trucking charges, service call charges, dyno charges, etc. are applied to each work order accordingly.
  • Assist with incoming store phone calls.
  • Ensure all accounts payable invoices utilize purchase order system and are properly posted to appropriate work order.
  • Daily monitoring of service department’s payroll, ensuring accuracy for technician and Labour Performance.
  • Schedule service departments trucking as required.
  • Promote a safe, clean and healthy environment within the service department.
  • Complete other Parts and Service duties as assigned by store leadership. Qualifications:
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions. Willingness to learn new department specific computer applications.
  • Customer service skills.
  • Ability to follow defined procedures.
  • General understanding of mechanical/technical terms is preferred.
  • Knowledge of Agricultural equipment an asset.
  • Parts Inventory Tracking systems an asset
  • Rotating Saturdays will be required.
#HP01 What's in It for You:At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:
  • Comprehensive Health & Dental Coverage (includes vision and paramedical services)
  • Company-Matched RRSP
  • Annual Profit Sharing
  • Boot & Tool Allowance
  • Apprenticeship Scholarships
  • Employee Assistance Program (EAP)
  • Company Vehicle (for qualifying positions) Salary Range: CAD $50,000.00 - CAD $70,000.00 /Yr.

Premier Equipment