Account Manager (Bilingual English & Spanish - 6 month contract)
- Mississauga, ON
- Permanent
- Full-time
- Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.
- Review all major deliverables to ensure quality standards and client expectations are met.
- Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
- Handle PUC complaints & escalations.
- Managing customer expectations.
- Responsible for retention of customers.
- Communicate the client's goals and represent the client's interests to the team.
- Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicate all offerings to the client.
- Assist team through difficult issues, by finding solution driven results.
- Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges
- Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support
- Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.
- Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
- Canadian Energy Market Knowledge will be an asset.
- Minimum 2 years of Account Management experience
- Extremely detail oriented
- Technical competence
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and work well in a team environment
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Consultative skills required to work with customers and brokers