Account Manager
Rentokil Initial View all jobs
- Canada
- Permanent
- Full-time
- Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
- Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management and leadership) in order to meet account performance objectives and client's expectations.
- Connects key stakeholders within clients' organization to the Steritech team through formal and informal meetings, including business reviews, top-to-top meetings and innovation sessions.
- Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking and best practices with clients assigned.
- Proactively assesses company performance on quality, calibration, round spread, day-parting, survey results, Specialist feedback and manages SLAs.
- Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts.
- Works with Accounts Receivable and client to ensure payment of any outdated invoices.
- Executes successful contract renewals and price increase terms with clients assigned.
- Executes strategic plans including performance objectives, financial targets, and critical milestones for assigned accounts.
- Proactively assesses, clarifies, validates customer needs and adds value to customers programs on an ongoing basis.
- Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
- Performs all other duties as assigned.
- Minimum three years of strategic sales experience in a business-to-business sales and/or account management organization.
- Bilingual (French/English) a strong asset
- Experience in the (foodservice/grocery/convenience/QSR) industry.
- Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.
- Demonstrated ability to execute on projects and initiatives.
- Excellent communication skills, both verbal and written.
- Ability to effectively negotiate with a track-record of results.
- Ability to demonstrate financial knowledge and business acumen.
- Attention to detail.
- Sound decision making skills.
- Desire and ability to travel via car and airplane to meet clients, field operations, attend meetings and conferences as necessary.
- Proficiency with Google applications (docs, sheets, calendar, drive, etc.).
- Must pass pre-employment background screenings (DMV, criminal, drug).
- Must have a Bachelor's Degree in business or management-related field or three years progressive management experience in a related service industry or successful completion of account management track (internal candidates).
- Annual bonus
- Company cell phone and laptop
- Company paid holidays, vacation and sick time.
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
- Employee Discounts
- Fantastic Tuition Reimbursement benefits & Scholarship Programs