Digital Content Specialist

Toronto, ON
$55,000-85,000 per year
Permanent
Full-time

1 hour ago

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.The Digital Content Specialist is primarily responsible for managing digital content on the product information pages (PIP) for The Home Depot Canada. This broadly includes maintaining digital content governance, executing enrichment changes, managing Super SKU (SSKU) functionality and support our ratings and reviews program. Our core objective is to ensure our customers receive a consistent experience while navigating our PIPs to build their trust and complete their purchase on Homedepot.ca or in stores. The Digital Content Specialist will utilize industry expertise and ecommerce data to set PIP content standards, provide content health reporting and insights, execute content improvement projects, and provide support for internal business partners on PIP content. Additionally, the role includes responsibilities to maintain Super SKU (SSKU) data, which involves managing colour and sizing options on the website to ensure accurate and up-to-date product variations as well as overseeing ratings and reviews to enhance customer engagement and satisfaction.Key Responsibilities:Digital Content Enrichment Support

Work with internal teams to maintain and update overall content standards based on industry benchmarks and ecommerce data
Execute on content enrichment tasks including product name updates, media uploads, marketing copy, etc. in PIM tool
Maintain and execute SSKU data tasks including creating product groupings, category definition mapping, data maintenance
Troubleshoot and support both internal and external partners on ratings and reviews inquiries
Meet with internal stakeholders to provide digital content expertise to make impactful recommendations or solve problems
Proactively suggest ideas for new content based on customer research trends
Conduct routine PIP reviews across Homedepot.ca to ensure adherence to content standards
Participate in project briefings, and collaborate with internal teams to collect assets and requirements for any special projects

Stakeholder management

Maintain strong relationships with key stakeholders, both internal and external
Understand and empathize with stakeholder needs and expectations
Resolve complex issues and facilitate effective communication across teams
Lead collaborative efforts to drive value and remove obstacles
Support office hours and lead presentations on department objectives and goals

Delivery & Execution

Hands-on execution of Digital Content Enrichment projects and initiatives
Works with cross functional teams to meet deliverables
Can extract and share business KPIs for the program
Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders

Competencies:

Drives Results
Customer Focus
Communicates Effectively
Collaborates

Skills:

Strong analytical, influential, interpersonal skills
High attention to detail and organizational skills
Problem-solving and critical thinking skills
Data Analysis

Direct Manager/Direct Reports:

Reports to Manager of Ecomm Product Enrichment

Travel Requirements:

Limited

Physical Requirements:

Extended Sitting
Repetitive Tasks

Hybrid Work:

5 days in office

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings

Minimum Education:

University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

1 - 3 years of relevant ecommerce, marketing or other related experience

Minimum Leadership Experience:

None

Certifications:

None

Other Requirements/Assets:

Experience working with data - Looker, Tableau, Adobe Analytics
Experience with project management tools, such as Air Table, and methodologies an asset
Understanding of PIM systems and online article hierarchy
Experience with Content Management Systems and processes in a digital space is an asset
Experience writing/editing for digital channels (web, email, mobile, applications) is a strong asset
Bilingual (English/French) will be considered an asset
Knowledge of industry best-practices

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.

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