Product Support Sales Manager

Sudbury, ON
$103,625-129,533 per year
Permanent
Full-time

28 days ago

Description :Toromont Cat is looking for a Product Support Sales Manager (PSSM) to join our Sudbury team. The PSSM is responsible for leading, developing, and managing a team of Product Support Sales Representatives (PSSRs). This role drives profitable growth across the Parts and Service business by ensuring strong sales performance, customer engagement, and operational execution. The PSSM also plays a key role in managing the region’s P&L, using financial insights to guide decisions, optimize results, and support long term business objectives.Pay TypeFull Time, PermanentCompensation$103,625.00 to $129,533.00The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.As a Product Support Sales Manager, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Develops product/service sales strategy
Provides supporting data regarding economic or strategic benefit, investment cost, risk and alternatives for parts and service
Evaluates long-term customer potential
Develops total solutions to be offered
Sets price, discount range and/or profit margin for particular parts and service sales; general prices, discount range, profit margins, trade-ins and discounts
Participates in negotiating marketing programs
Determines parts inventory needs and pricing for new product introduction
Forecasts estimated revenues and expenses
Identifies performance, process and other expense problems and effectively resolves them
Addresses concerns of internal and external customers and effectively resolves problems
Builds and maintains long-term customer relationships
Plans, hires and assigns resources to meet demands of the department
Liaises with Cat district representatives and other dealerships regarding product support sales and service issues and best practices
Networks with community, associations and client groups to develop relationships and business

Must-haves for this role:

College Diploma in Business and/or Engineering and/or Mechanics or Business Degree

About Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!Artificial Intelligence (AI)Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Toromont Cat

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