Operations Specialist, Personal Insurance

Burnaby, BC
$50,000-75,000 per year
Permanent
Full-time

1 month ago

Who We AreWe are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.The Personal Lines Operations team supports the success of HUB Coastal’s Personal Lines division — including Habitational and Auto — by providing centralized expertise in training, compliance, carrier coordination, communications, and process improvement. We enable frontline teams to focus on serving clients by handling operational complexity behind the scenes.We’re looking for a PL Operations Specialist to join our team. This role is ideal for someone with insurance industry experience who enjoys a mix of training delivery, process improvement, and operational support. You’ll work across branches and teams to ensure our advisors and managers have the tools, knowledge, and processes they need to succeed.What You’ll DoThis role spans several key areas. Depending on team needs and your strengths, you may focus more heavily in some areas than others.Training & Onboarding

Deliver structured onboarding programs for new hires, including those new-to-industry and experienced brokers transitioning into Personal Lines
Facilitate training on Auto (ICBC procedures, replacement cost and private auto products) and Habitational (carrier products, coverages, workflows etc.)
Coordinate with carriers and internal partners on training content and scheduling
Develop and maintain training materials, job aids, and quick reference guides
Conduct knowledge checks and follow-up refresher sessions to reinforce learning post-onboarding

Process Improvement & Documentation

Document, standardize, and improve workflows and SOPs across Personal Lines operations
Develop and maintain best practices documentation, translating procedural updates and compliance requirements into clear, actionable guidance
Create and refine workflows that support day-to-day advisor tasks and promote consistency across branches
Support operational setup for new locations, relocations, and acquisitions

Compliance & Audit Support

Support internal and external audit activities, including ICBC audit preparation and documentation
Assist with file documentation standards and QA reviews to reduce E&O exposure
Help communicate regulatory updates and compliance requirements to frontline teams
Support error log tracking and follow-up on compliance issues

Carrier Coordination & Communications

Summarize and distribute carrier communications and product updates to the PL organization
Support carrier onboarding, coverage comparisons, and portal troubleshooting as needed
Contribute to internal communications including newsletters, change communications, and documentation

Technology & Systems Enablement

Provide guidance and support for Applied Epic, ARS, and carrier portal navigation
Support application and system testing for new releases, updates and implementations

What You Bring

Level 2 General Insurance License (required)
2+ years of experience in personal lines insurance, ideally in a brokerage environment
Working knowledge of ICBC Autoplan procedures and/or habitational insurance products
Experience with or strong interest in training delivery, onboarding, or mentoring
Familiarity with Applied Epic considered a strong asset
Strong attention to detail and ability to document processes clearly
Excellent communication skills — you can explain complex procedures in plain language
Comfortable working across multiple branches and teams
Self-directed with the ability to manage competing priorities

Nice to Have

Experience designing or delivering structured training programs
Background in both Auto and Habitational lines
Understanding of or experience working in an ASD (Autoplan Services Dealer) agreement branch
Experience with ARS (Applied Rating Services) and carrier portals
Familiarity with audit or compliance processes in an insurance setting
Experience supporting change management or process improvement initiatives

The expected salary range for this position is $50,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.Why HUB?At HUB International, you’ll be part of a growing team that values collaboration, innovation, and professional development. This role offers the opportunity to shape how we train, support, and enable our Personal Lines teams across the Coastal region. If you enjoy variety in your work and want to make a tangible impact on how an organization operates, we’d love to hear from you.HUB International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Our Culture Starts with YouWe are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITYDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: Up to 25%We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hub International

Apply Now