Endpoint Solutions Architect

• Designs and enforces endpoint lifecycle processes (e.g., onboarding/offboarding, refresh cycles), ensures alignment with security policies, and documents procedures for consistent execution
• Interfaces with clients to understand pain points and translate them into service improvements.
• Plans for scale - e.g. oversee the implementation of best practices for managing and maintaining client environments, ensuring security, reliability, and efficiency
• Building Trusted Advisor Relationships: Establish and maintain strong relationships with clients, providing expert guidance and recommendations to enhance their endpoint management strategies.
• Oversee and respond to incidents and requests to ensure timely ticket closure.
• Act as an escalation point for requests and incidents, helping determine root causes and communicating appropriately to internal and external customers.
• Identify needs, and respond or escalate opportunities, to grow the Client engagement.
• Support reporting governance and delivery.
• Collaborate with Security, Cloud, and Application teams to ensure cohesive endpoint operations across environments.
• Spend 90% of your time contributing directly to billable utilization
• Support the delivery of a client’s agreement and assisting in ticket management escalation.
• Perform Intune configuration, patching strategies, and compliance enforcement.

• Expertise in endpoint management, with a proven track record of successful administration in an enterprise environment.
• Strong expertise in endpoint management tools and technologies, including Microsoft Endpoint Manager (Intune), SCCM, and others.
• Experience as a Technical Architect, designing the technical aspects of implementations/configurations.
• Excellent problem-solving and troubleshooting skills, with the ability to quickly identify and resolve complex technical issues.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.
• Experience with Modern Endpoint Managed Services best practices for maintaining client environments.
• Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent, are highly desirable.

• Deep expertise in Microsoft Endpoint Manager (Intune).
• Experience with Windows 10/11, Azure AD, and Autopilot.
• Strong scripting (PowerShell, KQL) and troubleshooting skills.
• Excellent communication and client engagement capabilities.
• Background in Microsoft technology solution development and delivery
• Stays current with evolving endpoint technologies (e.g., Windows 11, macOS updates, MDM solutions) as they apply to enterprise company environments.
• Values certifications and hands-on labs.
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Amtra Solutions