Client Service Representative - Elk Point (Casual)

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  • Elk Point, AB
  • Permanent
  • Full-time
  • 2 days ago
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.## About the roleAt ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. You'll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. You'll be a key part of a dynamic team, ensuring every client interaction is positive, efficient, and leaves them feeling valued.Additional Information
  • This is a unionized role
  • This is a Casual position with 14.5 hours OR 2-3 days/week
  • This role is based out of the Elk Point branch, but on occasion may be required to travel to neighbouring branches
As ATB’s next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.## Accountabilities
  • Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
  • Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
  • Maintaining and building client relationships by providing optimum customer service
  • Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
  • Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
  • Processing cash and clearing transactions, abiding by current policies
  • Actively participating in branch team meetings
  • Providing assistance and coaching to other CSR's, as required
  • Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
  • Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
## Skills, experience & requirements
  • Success at the branch level means:
  • You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
  • You demonstrate an ability to deal with change, make decisions and implement creative solutions
  • Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
  • Have a demonstrated ability to work with numbers
  • Customer service and/or sales experience is required
  • Knowledge of personal lending services and products is desired
  • Preference will be given to applicants with previous banking experience
At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.Online applications are preferred. Please let us know if you require any accommodations.Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.comStay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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