Front Office Supervisor

• Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
• Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
• Responsible for training of all Front desk employees& supervisors.
• Fostering a culture where all employees are empowered to provide our guests any services they request in order to exceed their expectations.
• Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
• Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
• Prepare and facilitate performance reviews and development plans for all guest services staff.

• Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
• A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
• You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
• Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”.
• Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
• Computer literacy is imperative including applications in Opera, WINPM, WINSAM IRIS, Windows, MS Word, MS Excel, and Internet.
• Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.
• Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass*

Pomeroy Lodging