Director Of Care
Saint Elizabeth Health Care
- Vancouver, BC
- $100,000-110,000 per year
- Permanent
- Full-time
- Participates in the development and implementation of all aspects of an Assisted Living Program (personal assistance, hospitality services, and social/recreational/volunteer services) that meets the needs of tenants and the funding agent, Vancouver Coastal Health (VCH).
- Monitors and evaluates standards of services provided and ensures that organizational and external regulations are in compliance.
- Is familiar with the CCALA and ALR, including its operation, policies and procedures, quality assurance requirements and financial controls and ensures that agency priorities meet VCH expectations.
- Participates in the development and implements agency policies and procedures necessary for the effective management of assisted living operations.
- In consultation with the Regional Director, participates in the development of the annual program budget and monitors expenditures according to the established budget.
- Collects monthly payments from tenants and remits payments to Saint Elizabeth accounting department.
- Completes resident monthly reconciliation and bank deposits.
- Assists clients to connect and work with an accountant to ensure timely completion of resident annual tax returns
- Facilitates tenant admission process by showing suites, screening potential tenants, organizing the completion of the tenancy agreement, coordinating move-in/move out and conducting tenant orientation.
- Consulting regularly with VCH staff, Licensed Practical Nurses and Assisted Living workers with respect to the development, maintenance and updating of tenant service plans.
- Overseeing the development of and administering, together with the Activity Coordinator, an active social, recreational, and volunteer program for residents.
- Ensuring that contracted services are delivered according to tenant needs and appropriate standards.
- Monitor inventory and supervise procurement of food, equipment, cleaning supplies, etc.
- Provides leadership and direction to all staff, coordinates two-way communication and engagement with clinical staff and interdisciplinary team.
- Conducting selection interviews and hiring staff with the assistance of the Human Resources Department.
- Scheduling, monitoring, supervising and evaluating the work performance of all front line staff; identifying and addressing discipline and training needs as required.
- Completes timekeeping in Procura to support payroll export from PeopleSoft.
- Conducting standardized, thorough orientation and on-the-job training for all new employees.
- Evaluating performance and conducting evaluation interviews on a regular basis and as outlined in agency policies and procedures.
- Participate in discipline and termination files as required.
- Meeting regularly with service staff and is available on a consultative basis.
- Assumes an active role in problem-solving with tenants, tenants’ family members, VCH and other community organizations.
- Works collaboratively with the local community pharmacy, Licensed Practical Nurses and Assisted Living staff to develop and administer a medication management system for tenants requiring these services.
- Works collaboratively with the local community to expand and incorporate existing community resources into the programs at Millennium.
- Develops and monitors key performance indicators designed to evaluate and measure program outcomes.
- Conducts regular tenant satisfaction surveys.
- Bachelor’s Degree in nursing; Masters in a related field preferred, from a recognized college or university
- Current registration in good standing with the College of Registered Nurses and Midwives of British Columbia (BCCNM).
- Minimum 5 years management experience preferably in healthcare and geriatric setting
- Experience managing an Assisted Living home preferred
- Previous financial management experience
- Demonstrated evidence of clinical knowledge and practical skills in providing care to residents and direction to staff;
- Vehicle with valid BC Driver’s license with business insurance coverage.
- Excellent communication, interpersonal and organizational skills as well as expertise in problem solving, conflict resolution and multi-tasking.
- High standards for customer service, food safety, physical space & environmental cleanliness.
- Solid understanding of infection control protocol.
- Professional appearance and good physical health.
- Demonstrated effective planning, time management and organizational skills.
- Solid working knowledge of related office equipment and Windows based software.