Technical Field Specialist

Endress+Hauser

  • Edmonton, AB
  • Permanent
  • Full-time
  • 27 days ago
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.We are looking for a Technical Field Specialist to join our group to be responsible for providing high level of expertise for customers, Endress+Hauser and all affiliated companies and partners via in-person and all digital platforms available to ensure a smooth and enjoyable customer experience. Interface with the production centers and take on technical customer complaints to ensure expedient and satisfactory solution for all as necessary. Working under minimal supervision, trouble shoot and repair instruments both on site and in the office. Provide start-up/commissioning on site, field validation and calibration of instruments as part of maintenance contracts, provide training on site or in the office for both internal and external customers, participation in the 24/7 help desk on call rotation.What is the role about?Are you able to provide high-level technical support? Here at Endress+Hauser high level of expertise for customers, Endress+Hauser and all affiliated companies and partners via in-person and all digital platforms available to ensure a smooth and enjoyable customer experience.Are you able to ensure that our customers are always informed and satisfied with our field service activities? You will provide continuous communication with customers and keep all parties informed about the status of your activities and corrective actions.As a Technical Field Specialist, you will be a key player, responsible for delivering a high level of service to our customers.Which tasks will you perform?
  • Provide technical support by phone, email, in person or by using any E+H accredited platforms/software, for basic core products and specialty products (Solutions, E+H OA products, Tank Gauging, Big box Analyzers, etc)
  • Create knowledge on E+H products, solutions and software
  • Consult with customers on measurement, process and metrology solutions
  • Act as project lead for large-scale commissioning projects (on-site presence may or may not be required) as needed
  • Able to work alone or as part of a field service team, E+H project team or contractors
  • Comply with the Occupational Health & Safety Act (OH&S)
  • Timely and professional handling of Field service calls and issues arising from the field service visit
  • Timely completion and submittal of all paperwork per Company guidelines
  • Provide backup coverage for colleagues when they are in training or on vacation
  • Support in the review of customer training materials created by training manager and do the training
  • Interface with cross functional work teams including sales, projects, service and product management
  • Work closely with the production centers to identify and resolve product issues and opportunities
  • Ability to support and resolve customer complaints in collaboration with sales and service
  • Attend recall kick off meetings and advise on potential impacts and action plan
  • Act as liaison between global application support group where necessary
  • Identify and recommend needs as it relates to process improvements
  • Provide coaching and mentoring to all technicians utilizing consultative methodology
  • Ride-a-longs with technicians to observe things related to customer experience and brand and strategy alignment
  • Participate in mentoring newly onboarded technicians (on-site/remote) (as consultant)
  • Any other duties as assigned
What do we expect from you?
  • College Diploma in Instrumentation Engineering or Instrument Mechanics
  • Minimum of 3 years of field experience within an Instrumentation related role
  • Strong computer processing skills including Microsoft Office, SFDC, and PowerPoint
  • Demonstrable training experience
  • Working knowledge of SAP, Access & other project tools an asset
  • Willing to travel up to of 50%-75% of the time
  • Bilingual (French/English) is an asset
What can you expect from us?
  • We are a family-owned, highly committed company with a sustainable vision.
  • We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
  • We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
  • We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
  • We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
  • We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
  • We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
  • We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.
How do you apply?To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.

Endress+Hauser