B2B Order Manager

St-Amour

  • Quebec City, QC
  • $50,000-60,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Our client is a family-owned business specializing in industrial coating products. They are looking for a new B2B Order Manager to ensure the complete and accurate processing of customer orders, guarantee efficient delivery, and provide an optimal customer experience.Your role:
  • Ensure complete processing of customer orders, from entry to delivery.
  • Accurately record orders in the system, verify information (items, quantities, addresses), and ensure accuracy.
  • Manage returns and complaints in accordance with established procedures and maintain customer satisfaction.
  • Track order progress and communicate with customers as needed.
  • Coordinate with internal departments (warehouse, transportation, customer service) to ensure smooth delivery.
  • Contribute to inventory management to avoid shortages and support purchasing.
  • Identify and implement improvements to optimize order management processes.
Skills and qualifications :
  • Bilingual French/English (an asset).
  • 2-3 years of experience in an order management role.
  • Organization and rigor: Ability to manage multiple tasks simultaneously and meet deadlines.
  • Attention to detail: Ensure the accuracy of processed data.
  • Clear communication: Collaborate effectively with customers, colleagues, and internal partners.
  • Proficiency with computer tools: Knowledge of order management and/or CRM systems.
  • Problem-solving skills: Ability to anticipate and quickly resolve unforeseen issues.

St-Amour