Relief Pharmacist Assistant Pharmacy Manager
- Stellarton, NS
- Permanent
- Full-time
- Responsible to work within an assigned territory and supervise a team of Relief Pharmacists
- Supports and fosters effective relationships with provincial Pharmacy Association and college regulatory personnel where required
- Supports and Fosters effective relationships with Pharmacy Managers, Registered Pharmacy Technicians, and Assistants in assigned territory
- Collaborates with Relief Coordinator and Pharmacy District Manager
- Collaborates with colleagues to share best practices to continually enhance the patient experience
- Acts in the patient's best interest to implement and support patient-centered care through professional scope of practice and team delivery of company programs to drive patient experience
- Inspires a positive, patient-focused culture and ongoing customer experience KPI enhancement
- Provides feedback to the team on customer/patient interactions; ensuring the team reacts quickly and effectively to resolve complaints, and collaborate on preventing repeat customer complaints
- Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations.
- Focuses on achieving excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state mgmt., medication reviews, health risk assessments, injections/vaccines etc.)
- Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations.
- Ensures prescription safety prioritizing technical functions to Pharmacy Registered Technicians and Assistants as required
- Initiates care plans, follow up, and completes proper documentation
- Collects relevant patient, drug, and disease information
- Identification of actual and potential drug related problems through completion of medication reviews
- Monitors medication adherence
- Provides patient counselling and education for new therapy to patients/caregivers; tailoring to the needs and concerns of the patient (i.e., literacy, hearing loss, privacy, etc.)
- Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs
- Maintains current knowledge of pharmacy practice, regulatory requirements, and industry trends/developments; attend training as required.
- Provides superior customer service to every customer
- Participates in professional programs and collaborates with colleagues to provide excellence in health & wellness services to all patients Manages the selection, onboarding, training and development, and performance management
- Adheres to all regulatory requirements, Company policies, processes, and procedures (e.g., OHS, Loss Prevention, CQI); responsible to train all direct reports and ensures adherence
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
- Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
- Eligible only after working a set number of hours/days worked.