Service Manager
- Calgary, AB
- Permanent
- Full-time
- Overseeing the daily operations of the service department
- Providing expert advice for technical repairs, customer service and policies/procedures
- Supervision of staff while creating and maintaining a productive work environment
- Hire, retain, and ensure proper training of staff
- Provide effective feedback on staff performance
- Maintain relationships and communicate with other Maxim divisions
- Assemble annual budgets and productivity measures and review progress periodically
- Make phone calls and in-person sales calls to increase business with target customers
- 5 years in the medium/heavy duty truck (or related) industry in a Service Manager role
- Experience in running a profitable service shop
- Knowledge of fleet and/or dealer maintenance procedures and systems
- Previously supervised at least 10-15 employees
- Proficiency with Microsoft Word/Excel, email, Internet and keyboarding
- Exposure to a centralized billing system
- Business education or training an asset
- Mechanical aptitude an asset
- Strong business acumen with a focus on results
- Exceptional leadership skills with ability to motivate and coach
- Organized, with a strong ability to set/meet priorities and solve problems
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company