Night Auditor
Eldorado Resort
- Kelowna, BC
- Permanent
- Part-time
You will be responsible for performing the following tasks to the highest standard:
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
- Enter rewards information and enroll new members
- Process all payment types such as room charges, cash, checks, debit, or credit
- Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
- Balance end of day accounts
- Review Front Desk Cash drops
- Prepare the hotel for the next day operations
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily pass on and document pertinent information in the daily pass on
- Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Assist management in training, motivating, and coaching employees; lead by example
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Process and confirm wake-up calls
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lbs
- Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
- Ensures compliance with all Front Office policies, brand standards, online training and procedures
- Able to work a flexible schedule, including evenings, weekends and holidays
- Perform other reasonable job duties as requested by Supervisors
To successfully fill this role, you should demonstrate the following:
- 1+ years’ experience as a Guest Service Agent or similar
- High school diploma or equivalent
- First Aid certification an asset
- Previous hotel and accounting experience an asset
- Ability to communicate in a professional manner with: guests, team members, and management
- Ability to understand and adhere to proper credit and cash handling policies and procedures
- Able to properly secure guest information
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Proficiency in Microsoft Word and Excel
- Excellent grooming standards
- Competent level of computer proficiency
- Ability to work flexible shifts, including evenings, weekends and holidays
- Must be legally eligible to work in Canada. The resort is unable to assist those without a visa.
- Temporary Shared Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- Employee discounts on accommodations, dining and marina at our properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points, and Hampton Inn & Suites Kelowna Airport, Home2Suites).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.