Store Manager
Serenity Wig Boutique
- Grande Prairie, AB
- Permanent
- Full-time
- Conduct personalized consultations to understand clients' needs and preferences.
- Recommend the best hair replacement solutions based on lifestyle and expectations.
- Collaborate and refer clients with hair loss and scalp conditions to seek treatment.
- Measure and fit custom-made or stock hairpieces, such as wigs and toppers.
- Ensure the proper size, shape, color, and style of the hairpieces.
- Educate clients on how to wear and maintain their hairpieces.
- Effectively apply, remove, and maintain hairpieces.
- Educate clients on proper maintenance.
- Provide aftercare and follow-up services.
- Greet and assist customers, demonstrating the features and benefits of our products.
- Handle customer inquiries, process payments, and manage returns/exchanges. Build and maintain customer loyalty through exceptional service.
- Offer emotional support and guidance to clients dealing with hair loss or scalp conditions.
- Listen empathetically, provide positive feedback, and refer to additional resources if needed.
- Stay updated on the latest trends, techniques, and products in the industry.
- Attend training sessions, workshops, and conferences to enhance skills. Share knowledge and best practices with the team.
- Work collaboratively with staff and management.
- Follow boutique policies and contribute to its improvement and growth. Handle customer complaints or feedback professionally.
- Build relationships with organizations and promote our services.
- Organize fundraising and awareness campaigns for hair loss causes.
- Manage support programs and contribute to charity events.
- Manage online presence, including the website and social media platforms.
- Create engaging content for social media.
- Promote products, services, and events.
- Monitor and analyze social media metrics.
- Implement strategies to increase online presence.
- Proven experience in sales, especially in the beauty or wellness industry.
- Empathetic and compassionate communication skills.
- Knowledge of hair replacement techniques and products is a plus but not necessary, as extensive training will be provided.
- Ability to work collaboratively in a team environment.
- Strong organizational and multitasking abilities.
- Base Salary: $49,921.92
- Uncapped Commission and Performance Bonuses- Potential earnings: $70,760 Comprehensive Extended Health Benefits.
- Proficient in managing online presence, including the website and social media platforms.
- Fast learner with the ability to quickly master the position and train a team member to duplicate herself.
- Join a team that is ambitious, high-performing, and passionate about making a positive impact personally, professionally, and financially.
- Contribute to a business that is supportive and compassionate towards the community.
- Grow a rewarding career in a boutique dedicated to empowering women through beauty.
Send your resume and a cover letter showcasing your experience and explaining why you're the ideal candidate for the Store Manager role at Serenity Wig Boutique.Apply Now: Email your resume and cover letter to clarisse@serenitywigboutique.com
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