Workforce Management Specialist

Manulife

  • Montreal, QC
  • Permanent
  • Full-time
  • 2 days ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionWe are seeking a highly organized and detail-oriented individual to join our team as a Workforce Management Specialist. In this role, you will be responsible for optimizing productivity and implementing strategies to improve the efficiency of our workforce by effectively managing staffing levels, scheduling, and forecasting. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record in workforce management.ResponsibilitiesDevelop and maintain accurate workforce forecasts based on historical data, industry trends, and business needs.Develop and implement strategies to improve the efficiency and effectiveness of the workforce.Communicate and collaborate with department managers to understand staffing requirements to ensure appropriate staffing levels are maintained and to identify any issues or concerns.Create and manage employee schedules to ensure optimal coverage and adherence to company policies and procedures.Monitor and analyze real-time data to identify and address any staffing gaps or issues that may arise.Conduct regular analysis of workforce metrics to identify trends, patterns, and areas for improvement.Provide recommendations and implement strategies to optimize workforce productivity and efficiency.Collaborate with HR and recruitment teams to ensure timely onboarding and training of new employees.Stay up-to-date with industry best practices and emerging trends in workforce management.Assist in the development and implementation of workforce management software and toolsProvide training and support to managers and employees on workforce management processes and procedures Develop and implement policies and procedures for workforce management and schedulingHow will you create impact?The Workforce Management Specialist will be an important member of the organization and will play a key role in ensuring that the organization is staffed effectively to meet the needs of the business. The position requires a high level of attention to detail, strong analytical and problem-solving skills, and the ability to think strategically. If you are a highly motivated and skilled professional with a passion for workforce management, we encourage you to apply for this exciting opportunity.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forBachelor's degree in business administration, human resources, or a related field.Proven experience in workforce management, preferably 5 years of experience in a similar industry.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficient in workforce management software and tools.Strong knowledge of scheduling and workforce management software.Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.Strong attention to detail and ability to multitask effectively.Knowledge of labor laws and regulations related to workforce management.Nice to have:Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location Montreal, QuebecSalary range is expected to be between $68,250.00 CAD - $113,750.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife