Program Assistant

• Monitor and assess resident behaviours and client movement in and out of the building
• Monitor curfews of residents returning to the Centre and Supportive Housing Programs
• Observe and accurately document resident behaviour utilizing concrete, factual descriptions
• Report behaviours to supervisory staff that poses a risk to the resident, other residents, staff and/or the community
• Engage with residents and ensure safety and expectations of the program agreement are being met
• Support the preparation, implementation, and follow-up of all programming
• Contribute to maintaining a therapeutic environment to encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
• Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintained and healthy building environment
• Complete regular rounds of facility as scheduled throughout shifts
• Other related duties as assigned

• Post-secondary diploma (e.g., 2 to 3 years) Preference given to those with a degree in a relevant discipline such as addiction treatment, or equivalent
• 1 to 3 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate is required

• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Strong interpersonal skills and ability to communicate effectively
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Phoenix Society