Senior Project Manager

• Employment Type: Full-time

• Location: Remote within Canada

• Lead the planning of all operational aspects for large-scale complex ecommerce website redesigns and platform migrations to Shopify Plus, as well as ongoing support and enhancements for select clients.
• Be a project manager for our most sophisticated clients and high-profile brands.
• Track complex requirements, across multiple work streams.
• Be comfortable coordinating multiple stakeholder groups (including senior executive stakeholders), and confidently communicating with and managing expectations.
• Manage and look for ways to improve day-to-day operational aspects of projects, including documentation, scope management, client communications and internal team support.
• Produce large-scale project estimates and statements of work by being responsible for leading the process and pulling contributions as required from other team members.
• Use your experience to leverage your “PM radar” in order to spot subtle areas of risk and/or scope creep, and make a proactive plan to get on top of them.
• Be comfortable leading “tough conversations” with team members and clients alike, be it on scope, performance or budget.
• Ensure all stakeholders have a clear view of activities, milestones, costs, and risks at all times.
• Obtain approvals at all appropriate stages of the project.
• Manage and track project budgets, resource allocation, and timelines to ensure profitability and client satisfaction.
• In addition to project builds, be the project manager for specific ongoing enhance and optimize clients post-launch, helping build, review and execute on a strategic roadmap and backlog of work to continually enhance the digital experience.
• Collaborate and communicate regularly with internal team leads on project resourcing, progress, and challenges.
• Work closely with other PMs to continuously contribute to improving our project management processes and methodologies to increase efficiency and effectiveness of project delivery.
• Stay on top of Shopify and e-commerce best practices to be able to add valuable insights and provide guidance and recommendations to clients and team members.

• Collaboration, interpersonal skills and the ability to align the team on the challenges, opportunities and approaches.
• Be well-equipped with knowledge across Shopify, business, UX and e-commerce best practices in order to be an influential voice with clients.
• Strong EQ that is well-tuned to other roles on the team (Other PMs, Strategy, Design, Development).
• Communicate effectively as needed to a variety of potential audiences: from the more senior to more junior; from and to a variety of team roles and clients.
• Be thorough, detail-oriented, and highly organized with people and projects so that you are prolific with your outputs.
• Ensure that all communication - written, verbal, presentations and more - is clear, concise and detailed enough.

• At least 5 years experience as a Project Manager, Product Manager or Producer in a digital agency environment.
• Experience executing medium-to-large scale website projects or digital products.
• Ecommerce platform experience (preferably Shopify/Shopify Plus), with a solid understanding of the associated technical considerations.
• Capable of running projects independently, from planning to completion.
• Excellent verbal and written communication skills; confident running meetings and presenting to clients.
• Experience operating in an agile environment (in one way or another); standups, sprints, story pointing, you get it.
• Experience with project management tools (e.g. Asana, Trello, Jira), creating project plans and timelines and working within Google Suite.
• Self-motivated and ambitious individual with a desire to help us work smarter.
• Ability and desire to contribute to strategy discussions, bringing your unique perspectives to solve complex problems.
• A relevant degree, diploma or equivalent experience.

• PMP Certified.

• Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO)
• Understanding of Conversion Rate Optimization (CRO) fundamentals.

• Competitive health benefits plan.
• Remote work environment.
• Remote work allowance.
• Professional development allowance.
• Career and personal growth planning through our OKR framework.
• Bi-annual goal setting and bi-weekly 1:1s.
• Minimum 3 weeks vacation.
• Additional bonus company-wide holidays.
• Reduced summer hours schedule.

• Google Drive
• Zoom
• Slack
• Notion
• Asana
• Harvest Time Tracking & Harvest Forecast Resourcing
• Figma
• Miro

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