Service Broker
Hub International
- Windsor, ON
- $45,000 per year
- Permanent
- Full-time
- Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
- Create an effortless experience for our clients.
- Communicate with clients by phone, email, chat and/or other method as required.
- Process requested changes or renewals.
- Actively pursue opportunities to retain and account-round client policies.
- Provide claim counseling and assistance to the client within company guidelines.
- Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
- Document all details of client requests and conversations in the appropriate system
- Refer files requiring approval to the designated individual with recommendations for handling.
- Exhibit accountability with regard to readiness in handling client contact opportunities
- Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.
- High School diploma
- University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required
- Previous success in customer service and a strong desire to help customers
- Ability to multitask in a contact center environment
- Excellent verbal and written communication skills
- Ability to stay calm under pressure
- Positive and enthusiastic attitude
- Desire to work in a dynamic team environment
- Bilingual in French and English (an asset)
- Insurance experience is not required
- Group Health and Dental Benefits.
- RRSP Company Matching Program.
- Paid vacation, sick and personal days.
- Employee discounts on personal, home and auto insurance policies.
- Corporate discounts on gym memberships and other services/products.
- Company-paid Employee and Family Assistance Program.
- Health and wellness initiatives.
- Ongoing recognition programs and opportunities for advancement.
- An environment that fosters continuous learning and improvement.
- A leadership team dedicated to your growth and success.
- To listen. Our employees have great ideas. We implement them.
- Appreciation of your efforts. Every day.