Parts Sales Professional
Enns Brothers
- Oak Bluff, MB
- Permanent
- Full-time
- Serve customers at the parts counter by understanding their requirements and then efficiently locating the correct part to fill their need;
- Assist the customer in determining the required parts using expert knowledge and company resources;
- Improve the likelihood that the customer’s repair is successful by offering advice and inquiring about the need for additional parts typically related to the particular repair
- Handle in-coming parts calls on all product lines
- Create an atmosphere where customers feel welcome and properly served.
- Provide written quotes to customers in a timely fashion and follow up on quotes
- Participate in Telemarketing parts sales during specific sales campaigns
- Follow up on special orders and advise customers promptly when they are received
- Ensure job accuracy when billing parts to work orders.
- Keep current on new products and new models and continuously upgrade parts knowledge
- Work Saturdays on rotation as well as being on call
- Excellent customer service and customer relationship management skills
- Cheerful disposition, positive “can do” attitude, good public presentation
- Above average verbal communication
- Familiarity with the sales process
- Demonstrated ability to use a computerized inventory and ordering system
- Basic mechanical aptitude and knowledge of general parts terminology