Sales Specialist, Kitchen
Rona
- Canada
- Permanent
- Full-time
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that's involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
- Assist customers with their information/product requirements
- Through effective questioning and listening techniques, identify and qualify customer requirements
- Provide appropriate information on suggested products and alternatives, explaining features and benefits and providing application advice as required
- Book appointment with customers for one-on-one consultations
- Operate computers to pictorially layout and design the kitchen/bath as per customer direction using the 20/20 Kitchen design software and suggest add-ons to complete the sale
- Source product for customers and prepare special orders, confirm specifications and contacts Special Order Purchaser and/or supplier to establish and confirm price and available delivery date
- Maintain assigned section by ensuring the area is merchandised with current product labels and info
- Keep up with current flyers and promotional events
- Provide information and locate promotional products for customers as required
- Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction
- In-depth knowledge of the kitchen and bath products carried in store, a good understanding of what is available, and the positioning of our competitors
- Ability to operate 20/20 Kitchen Design software program (in asset)
- Above average selling skills and a commitment to providing excellent customer service
- Good organization and administrative skills to keep track of schedules and to follow up on “orders in progress”