Warranty VA/VE Program Lead
Magna International
- Concord, ON
- Permanent
- Full-time
- Obtain customer's warranty data from portals and update/maintain warranty database. Interpret customer verbatim and assign preliminary root cause, analyze results using pivot table to understand trends and identify top concerns.
- Access failure modes and customer concerns at the time of repair and maintain log. Request warranty return parts, track and document all returns.
- Lead cross functional teams to implement containment and corrective actions, and track break points to verify effectiveness.
- New Business quotes review, warranty data for similar parts and note any areas of concern. Establish and maintain Technical Factors for all warranty cost sharing.
- Schedule and lead regular VA/VE workshops and report progress to customers regularly. Perform Benchmarking activities.
- Any other reasonable duties as requested by Management
- Post-Secondary Degree in Engineering or related field preferred or strong technical background.
- Product design training (3 - 5 years of diversified design experience) or equivalent work experience.
- 2 - 3 years minimum experience in the automotive industry.
- Well-developed communication, organizational, interpersonal and analytical abilities
- Sound computer skills, including knowledge of software in current use
- Understanding of lean manufacturing, an asset
- Medical and Dental Benefits after probation
- Profit Sharing (EEPPP) and Company Match Group RRSP Program
- Company Paid Basic Life Insurance and Accidental Death and Dismemberment (AD&D)
- Corporate Plans for Roger's Cellphone Data Plans
- Employee Discounts: Auto and Home Insurance, Retail, Restaurants, etc.
- Educational Assistance Program